Terms & Conditions

1. Services

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​KRA Dog Scoops provides Pet Waste Services with optional sanitization, deodorizing and removal . Services are chosen at the clients preferred frequency.

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2. Scheduling

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We assign service days based on efficient route planning. Exact times aren’t guaranteed to protect our service standard, but we’ll stay in touch before arrival.

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• Flexibility is key: schedules are finalized 72–24 hours prior.

• Confirmations are made 48–24 hours before scoop day, with reminders sent the night before-For early morning client routes, and the day of service-For service routes from early noon. We Scoop from sun up till 4pm, Mon-Fri, to allow us to keep all supplies and sanitization protocols topped up. We continue this daily until we service all our routes, we pride ourselves in care given, so we can not guarantee exact service times to make sure we give all our clients including you our full focus.

• Clients receive a text alert 30–90 minutes ("Heads up, I'm on my way!") before a specialists arrival, so dangerous or flighty dogs can be secured or gates unlocked from the inside if required.

• You don’t need to be home — our service is discreet, professional, and fully respectful of your privacy. You will receive a message ("All done. Have a Zoomie day!") with a gate locked photo attached, indicating we we have finished and will be back to see you soon.

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3. Pricing & Billing

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• Tiered subscription packages based on frequency and household needs.

• Initial yard reset clean: $88 

• Monthly subscription billing in advance via bank transfer or credit/debit card

• Invoices for the next month are issued seven days before the subscription period ends.

• Subscriptions are billed at a flat monthly rate. Months with five weeks are included at no extra charge (equivalent to three weeks waived per year).

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4. Pausing services, Cancellations & Termination

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• Clients may pause services for up to 3 weeks in any given 3 month period. Pausing

services for longer than 3 weeks may incur a double week payment to account for any

excessive work needed to reset the property for our services.

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• 48-hour notice required for pausing services.

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• Clients may cancel our services at any time and receive a refund for visits not yet

completed-excluding any promotional monthly subscription offers( Example; Initial cleaning fee waived (valued @ $88) for New sign-

ups.) will be charged if cancelled within the initial promotional month.

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• 72‑hour notice required for cancellations.

• Late cancellations may incur a fee.​

• Credits may be applied if notice is given at least 48 hours in advance.​

• Services may be terminated for non‑payment, unsafe conditions, or breach of terms.

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5. Yard Access

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• Safe access must be provided.​

• Locked or blocked gates = Out of our control, charges still apply for service attempt.​

• We’ll attempt to contact you and wait up to 15 minutes before leaving.​

• A $8 return fee applies if a revisit is requested after access issues are resolved.

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6. Health & Safety

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• Friendly dogs may remain in the yard during service.

• Aggressive or unsafe dogs must be restrained or kept inside.

• We use pet‑safe sanitization products, approved by local vet practices.

• Clients must notify us of known hazards on the property.

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7. Yard Condition

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We always do our diligence under the conditions provided.

• Our guarantee does not apply if grass is too long, clutter prevents access, or terrain is

unrealistic for two feet.

• If you spot something we missed, send us a photo within 24 hours and we’ll return at no extra charge. If reported later, we’ll gladly address it at your next scheduled visit.

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8. Waste Disposal

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• Waste is double‑bagged and placed in your outdoor bin or designated spot.

• Off‑site removal is available as an extra service.

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9. Weather & Holidays

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• We scoop rain or shine, but not during thunderstorms or hail. (This is where our flexible schedule shines as we adapt with the morning hail, and the afternoon sunburns to try our very best to get all our clients sorted. This flexibility is also helpful during holiday periods, leaving more room for us to serve all our clients on the alternative days.)

• Severe weather may cause severe prolonged cancellations. We’ll aim to reschedule within the same week or will perform “double duty” the following week at no extra cost.

• Refunds are not provided for weather‑related cancellations, as it is out of our control.

• We do not offer services on Christmas Day, Boxing Day, New Year’s Day, or over Easter Weekend.

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10. Satisfaction Guarantee

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We guarantee a clean, waste‑free yard after every Scoop Day visit. If you’re not satisfied, notify us within 24 hours and we’ll return at no extra charge.

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11. Liability

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KRA Dog Scoops operates with limited liability to services provide.

We hold Public liability insurance(To Cover your property, you, the public)

and additional added Care, Custody, and Control(To cover your dogs themselves)

These policies cover accidental damage or injury directly caused by our services.

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12. Current Promotions​

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   (Standard-Initial Clean Fee: $88 to reset yards for ongoing service.)

•  Initial cleaning fee waived for new sign‑ups* (*$88 waived when signing up to any monthly recurring plan) _Limited time offer. 

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We reserve the right to alter or remove any/all promotions at anytime at our discretion.

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13. Contact Consent

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By booking, you consent to SMS/email updates and promotions. You may opt out at any time by replying “STOP” or contacting us directly, to opt out of a specific option.