Terms & Conditions

1. Services

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​KRA Dog Scoops provides dog waste removal with optional sanitization and deodorizing. Services are available weekly, or as one‑off cleans.

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2. Scheduling

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We assign service days based on efficient route planning. Exact times aren’t guaranteed to protect our service standard, but we’ll stay in touch before arrival.

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• Flexibility is key: schedules are finalized 72–24 hours prior.

• Confirmations are sent 48–24 hours before scoop day, with reminders the night before.

• Clients receive a text alert 30–90 minutes before arrival so dogs can be secured or gates unlocked from the inside if required.

• You don’t need to be home — our service is discreet, professional, and respectful of your privacy.

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3. Pricing & Billing

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• Tiered subscription packages based on frequency and household needs.

• Initial yard reset clean: $88 (waived for new summer sign‑ups in December–January).

• Monthly subscription billing in advance via bank transfer or cash payments.

• Invoices for the next month are issued seven days before the subscription period ends.

• Subscriptions are billed at a flat monthly rate. Months with five weeks are included at no extra charge (equivalent to three weeks waived per year).

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4. Pausing services, Cancellations & Termination

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• Clients may pause services for up to 3 weeks in any given 3 month period. Pausing

services for longer than 3 weeks may incur a double week payment to account for any

excessive work needed to reset the property for our services.

• 48-hour notice required for pausing services.

• Clients may cancel our services at any time and receive a refund for visits not yet

completed, excluding any promotional monthly subscription offers( Example; Summer

promo 25/26 First month of Initial cleaning fee waived (valued @ $88) for New sign-

ups.)

• 72‑hour notice required for cancellations.

• Late cancellations may incur a fee.

• Credits may be applied if notice is given at least 48 hours in advance.

• Services may be terminated for non‑payment, unsafe conditions, or breach of terms.

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5. Yard Access

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• Safe access must be provided.

• Locked or blocked gates = Out of our control, charges still apply for service attempt.

• We’ll attempt to contact you and wait up to 15 minutes before leaving.

• A $8 return fee applies if a revisit is requested after access issues are resolved.

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6. Health & Safety

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• Friendly dogs may remain in the yard during service.

• Aggressive or unsafe dogs must be restrained or kept inside.

• We use pet‑safe sanitization products, approved by locals vets.

• Clients must notify us of known hazards on the property.

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7. Yard Condition

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We always do our diligence under the conditions provided.

• Our guarantee does not apply if grass is too long, clutter prevents access, or terrain is

unrealistic for two feet.

• If you spot something we missed, send us a photo within 24 hours and we’ll return at no extra charge. If reported later, we’ll address it at your next scheduled visit.

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8. Waste Disposal

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• Waste is double‑bagged and placed in your outdoor bin or designated spot.

• Off‑site removal is available as an extra service.

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9. Weather & Holidays

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• We scoop rain or shine, but not during thunderstorms or hail.

• Severe weather may cause cancellations. We’ll aim to reschedule within the same week

or perform “double duty” the following week.

• Refunds are not provided for weather‑related cancellations, as it is out of our control.

• We do not offer services on Christmas Day, Boxing Day, and New Year’s Day.

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10. Satisfaction Guarantee

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We guarantee a clean, waste‑free yard after every Scoop Day visit. If you’re not satisfied, notify us within 24 hours and we’ll return at no extra charge.

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11. Liability

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KRA Dog Scoops operates with limited liability. Public liability insurance covers accidental damage or injury directly caused by our services.

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12. Promotions

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• Summer Special (Dec–Jan): Initial cleaning fee waived for new sign‑ups.

• Standard initial clean fee: $88 to reset yards for ongoing service.

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13. Contact Consent

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By booking, you consent to SMS/email updates and promotions. You may opt out at any time by replying “STOP” or contacting us directly, to opt out of a specific option.